At Digitalization Mastery, we strive to provide exceptional digital agency services that meet and exceed our client’s expectations. We believe in transparency and delivering the highest quality of work. However, we understand that there may be instances where a refund is necessary. This Refunds Policy outlines the guidelines and procedures for requesting and processing refunds.

Eligibility for Refunds

1.1. Refunds may be considered for the following situations:

1. a) Service not delivered or completed as agreed upon.
2. b) Significant deviation from the agreed scope of work.
3. c) Technical issues that prevent the proper functioning of our deliverables.

1.2. Refunds will not be considered under the following circumstances:

1. a) Change in business requirements or strategy.
2. b) Client’s dissatisfaction with the subjective aspects of the project (e.g., design preferences, creative direction).

1. c) Delays caused by the client’s unavailability or lack of timely feedback.

Refund Request Procedure

2.1. In the event that you believe you are eligible for a refund, please contact our support team at connect@digitalizationmastery.com within 14 days of the service delivery date.

2.2. Your refund request must include the following information:

1. a) Your name, email address, and contact details.
2. b) Invoice or transaction number related to the service.
3. c) A detailed explanation of the issue and the reason for your refund request.

1. 2.3. Our support team will review your request and respond within 7 business days to provide further instructions or seek additional information if required.

Refund Processing

3.1. If your refund request is approved, we will initiate the refund within 14 days of the approval.

3.2. The refund will be processed using the same payment method used for the original transaction unless otherwise agreed upon.

1. 3.3. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.

Dispute Resolution

4.1. In case of any disputes regarding refund requests, both parties agree to negotiate in good faith to reach a fair and mutually satisfactory resolution.

1. 4.2. If an agreement cannot be reached through negotiation, either party may pursue legal remedies available under the jurisdiction governing this Refunds Policy.

Modifications

5.1. Digitalization Mastery reserves the right to modify, amend, or update this Refunds Policy at any time without prior notice.

1. 5.2. Any changes to this policy will be effective immediately upon posting the revised version on our website.

If you have any questions or concerns regarding our Refunds Policy, please feel free to contact us at connect@digitalizationmastery.com. Our dedicated support team will be glad to assist you.

Note: This Refunds Policy is subject to the Terms and Conditions and Privacy Policy of Digitalization Mastery.